Overview

Refund & Return Policy

Last Updated: At CannabisSeedBank.ca, customer satisfaction and responsible service remain our priorities. We carefully inspect and package every order before shipment to help ensure that your products arrive safely and in the condition expected.

This Refund & Return Policy explains when we may accept returns, issue refunds, or provide replacements.

1. Order Accuracy

Please review your order carefully before completing your purchase. Customers are responsible for providing accurate shipping information, including their full name, delivery address, postal code, email address, and telephone number where required.

CannabisSeedBank.ca cannot guarantee replacement or refund for orders that cannot be delivered because the customer provided an incorrect or incomplete shipping address.

If you notice an error in your order information, contact us as soon as possible. We will make reasonable efforts to correct the information before the order ships.

2. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an item different from what you ordered, please contact us promptly after delivery.

To help us investigate the issue, we may request:

Your order number
A description of the problem
Photographs of the package and its contents
Photographs of any visible shipping damage
Other information reasonably required to verify the claim

After reviewing the circumstances, we may offer an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

3. Returns

Due to the nature of our products, returns are not automatically accepted.

Customers should contact CannabisSeedBank.ca before sending any product back. Unauthorized returns may not qualify for a refund or replacement.

Where a return is approved, we will provide instructions regarding the return process and applicable conditions.

Returned products must generally remain unopened and in their original condition unless the return relates to damage, an incorrect shipment, or another issue approved by our customer service team.

4. Refunds

When a refund is approved, the refund will generally be issued to the original payment method used for the order.

Processing times may vary depending on the payment provider or financial institution. CannabisSeedBank.ca cannot control delays caused by banks, card processors, payment platforms, or other third-party financial institutions.

A refund may be reduced or declined where an order does not meet the requirements of this policy.

5. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, any applicable refund will be processed according to this policy.

6. Lost, Delayed, or Undelivered Packages

Once an order has been shipped, delivery times may be affected by postal services, courier companies, customs authorities, weather, transportation disruptions, incorrect addresses, or other circumstances outside our control.

If your package appears to be delayed or lost, contact us with your order information so we can review the situation and determine what options may be available.

A package marked as delivered by the applicable carrier may require additional investigation before CannabisSeedBank.ca can approve a replacement or refund.

7. Seized or Refused Shipments

Customers are responsible for ensuring that their orders comply with the laws and import requirements applicable to their location.

CannabisSeedBank.ca does not guarantee delivery where an order is restricted, refused, detained, or seized by customs, border authorities, postal authorities, or another government agency.

Refund or replacement eligibility for such circumstances will depend on the specific situation and applicable law.

8. Germination and Product Claims

CannabisSeedBank.ca does not guarantee germination results where germination depends on environmental conditions, storage, handling, growing techniques, or other factors outside our control.

Customers should follow appropriate storage and handling recommendations and comply with all applicable laws.

Where a product appears defective or there is another legitimate product-quality concern, please contact our customer service team with the order details and supporting information so we can review the matter.

9. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not qualify for return or refund, including:

Opened or used products
Products damaged after delivery through customer handling
Orders returned without prior authorization
Orders affected by incorrect customer-provided information
Products that do not meet applicable return conditions

10. How to Request a Refund or Return

To request a return, replacement, or refund, contact CannabisSeedBank.ca customer support and provide:

Order Number:
Customer Name:
Email Address:
Date of Purchase:
Reason for Request:
Photographs or Supporting Documentation: where applicable

Our team will review the request and respond with the appropriate next steps.

11. Policy Changes

CannabisSeedBank.ca reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, please contact the CannabisSeedBank.ca customer service team through the contact information provided on our website.

CannabisSeedBank.ca
Professional Seed Banking & Customer Service